To book your tours or transportation email us at:
Phone numbers:
(506) 8380-9854.
(506) 8381-0797.
Hours:
Monday-Sunday from 7:00 am till 7:00 pm.
Relevant information and cancellation policies:
Once the deposit is collected, you will receive a PDF with your itinerary.
Up to 13% legal tax can be separately added to all payments in Costa Rica. This charge is commonly represented by the acronym VAT or IVA.
Gratuities are never included in the price but are always appreciated. The usual tip is around 10-20% of what you are paying for the service. You can always tip less or more or not tip at all, whatever you think is fair and fits your budget.
Paying with US cash for services and products is always recommended to avoid confusion over exchange rates and extra charges. In this area, this currency is widely accepted, so there’s very little need to worry about exchanging USD to Colones. Also, most ATMs will give you USD.
People who decide to join physically demanding tours (such as rafting, surfing, rappelling, waterfalls, hiking, kayaking, etc.) must be in a state of physical, mental, and social well-being, have swimming skills, and be comfortable with rough environments and terrains.
Entry tickets to national parks are non-refundable and cannot be modified after their purchase.
Light or heavy rain does not result in the cancellation of tours. Costa Rica is known for its rainforest, so showers are common and unpredictable, especially if you visit during the rainy season (April-December). In the event of extremely dangerous weather that forces the crew to cancel the activity booked, you can reschedule (pending availability) or you can apply for a refund.
A credit card (Visa or Mastercard) is necessary to secure your ATV reservation. We will hold a minimum of $1,000 on your card for one to five vehicles; this amount is fully refundable. Alternatively, you can purchase insurance coverage for $25 per ATV (non-refundable). For buggies and side-by-sides, the insurance fee is $100 per vehicle.
Tours and transfers cancellation policy: cancellations informed 48 hours before arrival, full refund. Cancellations informed less than 48 hours before arrival, no refunds. For cancellations informed less than 24 hours before arrival, the client must pay for the original service and the number of people reserved.
Chef, yoga, and massage services cancellation policy: cancellations informed 48 hours before arrival, full refund. Cancellations informed less than 48 hours before arrival, no refunds. For cancellations informed less than 24 hours before arrival, the client must pay for the original service and the number of people reserved.
Fishing and private boating cancellation policy: all payments are non-refundable if the trip, or any portion of the trip, is canceled for any reason whatsoever from (0-29) days before arrival.
Vacation rentals cancellation policy: all payments are non-refundable if the trip, or any portion of the trip, is canceled for any reason whatsoever from (0-29) days before arrival.
By paying your deposit, you confirm that all participants accept and understand the conditions, forms of payment, cancellation policies, etc.